PRIVACY POLICY
Butterfly Hospitals
Private Limited (referred to as “we”, us”, “Butterfly Hospitals”) are the
authors and publishers of the website https://butterflyhospitals.com and its sub domains, if any,
(collectively referred to as “Websites”) on the world wide web as well as
providers of other software applications, including but not limited to the
Applications used for Hospital Information System, Customers Relationship Management,
Appointments Management, Call center / Contact center, Mobile applications
(referred to as “App”). All such App s, together with Websites, visited,
accessed or used by users are referred to as “Services”. Butterfly Hospitals
provides the Services, either on its own or in partnership with its agents,
affiliates, associates, representatives or other third parties (together
referred to as “Partners”)
This privacy policy
(“Privacy Policy”) explains how Butterfly Hospitals collects, uses, shares and
protects personal information about the Users of the Services (jointly and
severally referred to as “you” or “User” or “Users” in this Privacy Policy).
Butterfly Hospitals
created this Privacy Policy to demonstrate its commitment to the protection of
Users’ privacy and Users’ personal information. Users’ use of and access to the
Services is subject to this Privacy Policy and the attached Terms of Use. Any
term used but not defined in this Privacy Policy shall have the same meaning as
attributed to it in the Terms of Use.
BY CONFIRMING THAT YOU
ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR
APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU
AGREE TO THE POLICIES AND PRACTICES OUTLINED IN THIS PRIVACY POLICY AND YOU
HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS
DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD
OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION,
AT ANY TIME AND PUBLISH THE SAME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY
AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION.
IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR
SPOUSE, CHILD OR OTHER CLOSE FAMILY MEMBER) OR AN ENTITY, YOU REPRESENT THAT
YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY
ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.
1. NEED FOR THIS PRIVACY
POLICY
This Privacy Policy is published in compliance with, inter alia:
Section 43A of the Information Technology Act, 2000;
a. Regulation 4 of the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
b. Regulation 3(1) of the Information Technology (Intermediaries Guidelines)
Rules, 2011.
This Privacy Policy
states:
a. the type of information collected from the Users, including sensitive
personal data or information;
b. the purpose, means and modes of usage of such information; and
c. how and to whom we will disclose such information.
2. COLLECTION OF
PERSONAL INFORMATION
The nature of services
provided by Butterfly Hospitals during the course of its business requires Butterfly
Hospitals to know who you are so that we can best meet your needs. When you access
the Services, you may be asked to voluntarily provide us with certain
information that personally identifies you or could be used to personally
identify you. Without prejudice to the generality of the above, information
collected by Butterfly Hospitals from you may include (but is not limited to)
the following:
a. Contact data (such as your mobile number, email address and phone number);
b. Demographic data (such as your gender, nationality, date of birth, postal
address and pin code);
c. Data regarding your usage of the services and history of the appointments
and other transactions made by or with you through the use of Services;
d. Health or medical data (such as your LMP, past medical history and
conditions, diagnostic reports, prescriptions and medication history)
e. Insurance data (such as your insurance carrier and insurance plan); and
f. Other information that you voluntarily choose to provide to us (such as
information shared by you with us through emails or letters, your work details,
your family details)
The information collected from you by Butterfly Hospitals may constitute
‘personal information’ or ‘sensitive personal data or information’ under the
SPI Rules.
Personal information is
defined under the SPI Rules to mean any information that relates to a natural
person, which, either directly or indirectly, in combination with other
information available or likely to be available with a body corporate, is
capable of identifying such person.
The SPI Rules further
define “sensitive personal data or information” of a person to mean personal
information about that person relating to:
a. passwords;
b. financial information such as bank accounts, credit and debit card details
or other payment instrument details;
c. physical, physiological and mental health condition;
d. sexual orientation;
e. medical records and history;
f. biometric information;
g. information received by body corporate under lawful contract or otherwise;
h. visitor details as provided at the time of registration or thereafter; and
i. Call data records
Information that is freely available in the public domain or accessible under
the Right to Information Act, 2005 or any other law will not be regarded as
personal information or sensitive personal data or information.
3. PRIVACY STATEMENTS
A. A condition of each
User’s use of and access to the Services is their acceptance of the Terms of
Use, which also involves acceptance of the terms of this Privacy Policy. Any
User who does not agree with any provisions of the same has the option to discontinue
the Services provided by Butterfly Hospitals immediately.
B. All the information
provided to us by a User, including sensitive personal information, is
voluntary. You understand that Butterfly Hospitals, either itself or with its
Partners, may use certain information of yours, which has been designated as
‘sensitive personal data or information’ under the SPI Rules,
(a) for the purpose of providing you the Services,
(b) for commercial
purposes and in an aggregated or non- personally identifiable form for
research, statistical analysis and business intelligence purposes,
(c) for sale or transfer
of such research, statistical or intelligence data in an aggregated or
non-personally
Identifiable form to our
Partners.
Butterfly Hospitals also reserves the right to use information provided by or
about the User for the following purposes:
i. Publishing such information on the Website.
ii. Contacting Users for offering new products or services.
iii. Contacting Users for taking product and Service feedback.
iv. Analyzing software usage patterns for improving product design and utility.
v. Analyzing anonymized information for commercial use.
You hereby consent to such use of such information by Butterfly Hospitals and
its Partner/s
C. Collection of
information which has been designated as ‘sensitive personal data or
information’ under the SPI Rules requires your express consent. By affirming
your assent to this Privacy Policy, you provide your consent to such collection
as required under applicable law. You may not be able to use our ‘Services’ in
the event such consent is not given.
D. Users’ personally
identifiable information, which they choose to provide on the Website or Apps
is used to help the Users describe/identify themselves. Other information that
does not personally identify the Users as an individual, is collected by Butterfly
Hospitals or its Partners from Users (such as, patterns of utilization
described above) and is exclusively owned by Butterfly Hospitals or its
partners. We or our Partners may also use such information in an aggregated or
non-personally identifiable form for research, statistical analysis and
business intelligence purposes, and may sell or otherwise transfer such
research, statistical or intelligence data in an aggregated or non-personally
identifiable form to third parties. In particular, we and our Partners reserve
with us the right to use anonymized User demographics information and
anonymized User health information for the following purposes:
i. Analyzing software usage patterns for improving product design and utility.
ii. Analyzing such information for research and development of new
technologies.
iii. Using analysis of such information in other commercial product offerings
of Butterfly Hospitals or its Partners.
iv. Sharing analysis of such information with third parties for commercial use.
E. You are responsible
for maintaining the accuracy of the information you submit to us, such as your
contact information provided as part of account registration. If your personal
information changes, you may correct, delete inaccuracies, or amend information
by making the change on your profile information page on the Websites or App or
by contacting us at Info@Butterflyhospitals.com.
We will make good faith
efforts to make requested changes in our then active databases as soon as
reasonably practicable. If you provide any information that is untrue,
inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of
date or incomplete), or Butterfly Hospitals has reasonable grounds to suspect
that the information provided by you is untrue, inaccurate,
out of date or incomplete, Butterfly Hospitals may, at its sole discretion,
discontinue the provision of the Services to you.
F. If you wish to cancel
your account or request that we no longer use your information to provide you
services, contact us through Info@Butterflyhospitals.com. We will retain your
information for as long as your account with the Services is active and as
needed to provide you the Services. We shall not retain such information for
longer than is required for the purposes for which the information may lawfully
be used or is otherwise required under any other law for the time being in
force. After a period of time, your data may be anonymized and aggregated, and
then may be held by us or our Partners as long as necessary for us to provide
our Services effectively or improve the Services, but our use of the anonymized
data will be solely for analytic purposes.
G. Butterfly Hospitals
may require the User to pay with a credit card, debit card, net banking,
wallets or other online payment mechanisms for Services for which an amount(s)
is/are payable. Butterfly Hospitals will collect such User’s credit card number
and/or other financial institution information such as bank account numbers and
will use that information for the billing and payment processes, including but
not limited to the use and disclosure of such credit card number and
information to third parties as necessary to complete such billing operation.
Verification of credit information, however, is accomplished solely by the User
through the authentication process offered by a third party payment gateway.
User’s credit card/ debit card details are transacted upon secure sites of
approved payment gateways which are digitally encrypted, thereby providing the
highest possible degree of care as per latest technology currently available.
User is cautioned, however, that internet technology is not fool proof or safe
and User should exercise discretion on using the same.
H. Due to the
communications standards on the Internet, when a User or anyone who visits the
Website, we automatically receive the URL of the site from which anyone visits.
We also receive the Internet Protocol (IP) address of each User’s computer (or
the proxy server a User used to access the World Wide Web), User’s computer/
device operating system and type of web browser the User is using, email platform,
as well as the name of User’s ISP. This information is used to analyze overall
trends to help Butterfly Hospitals improve
its Service. The linkage between User’s IP address and User’s personally
identifiable information may be available to us or our Partners but is not
shared with other third parties.
Notwithstanding the above, we may share some of the aggregate findings (not the
specific data) in anonymized form (i.e., non-personally identifiable) with
advertisers, sponsors, investors, strategic partners, and others in order to
help grow our business.
I. The Website may use
cookies to store certain data (that is not sensitive personal data or
information) that is used by us and our partners for the technical
administration of the Website, App, research and development, and for User
administration. During the course of providing Services, advertisements or
optimizing services to its Users, Butterfly Hospitals may allow authorized
third parties to place or recognize a unique cookie on the User’s browser. The
cookies however, do not store any personal information of the User.
J. In order to have
access to all the features and benefits on our Website or App, a User must
first create an account on our Website or App. To create an account, a User is
required to provide the following information, which such User recognizes and
expressly acknowledges is personal information, allowing others, including Butterfly
Hospitals, to identify the User:
Name, User ID, email address, address, date of birth, gender, phone number and
password chosen by the User. Other optional information may be requested on the
registration page. We may, in future, include other optional requests for
information from the User to help us to customize the Services to deliver
personalized information to the User. However, Butterfly Hospitals presumes
your consent in relation to various matters, once you complete the registration
process.
K. This Privacy Policy
applies to Websites, App and Services that are owned and operated by Butterfly
Hospitals. We do not exercise control over the sites that may be displayed as
search results or links from within the Services. These other sites may place
their own cookies or other files on the Users’ computer, collect data or
solicit personal information from the Users, for which Butterfly Hospitals is
not responsible or liable. Accordingly, Butterfly Hospitals does not make any
representations concerning the privacy practices or policies of such third
parties or terms of use of such websites, nor does Butterfly Hospitals
guarantee the accuracy, integrity, or quality of the information, data, text,
software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion does not imply any
endorsement by Butterfly Hospitals of the website, the website’s provider, or
the information on the website. If you decide to visit a third party website
linked to the Website, you do this entirely at your own risk. Butterfly
Hospitals encourages the User to read the privacy policies of that website.
L. The Services may
enable a User to communicate with other Users or to post information to be
accessed by others, whereupon other Users may collect such data. Such Users,
including any moderators or administrators, are not authorized Butterfly
Hospitals representatives or agents, and their opinions or statements do not
necessarily reflect those of Butterfly Hospitals, and they are not authorized
to bind Butterfly Hospitals to any contract or agreement. Butterfly Hospitals
hereby expressly disclaims any liability for any reliance or misuse of such
information that is made available by Users or visitors in such a manner.
M. Butterfly Hospitals
may periodically ask users to complete surveys asking about their experiences
with features of the Websites, App and Services. Our surveys may ask visitors
for demographic information such as age, gender, and education. We use survey
information for evaluation and quality improvement purposes, including helping Butterfly
Hospitals to improve information and services offered. In addition, users
giving feedback may be individually contacted for follow-up due to concerns
raised during the course of such evaluation. Demographic information and Web
log data may be stored for future evaluation and quality improvement
activities.
N. Comments or questions
sent to us using email or secure messaging forms will be shared with our
employees, software application service providers, diagnostic services
providers and other health care professionals and consultants, who are most
able to address the comment or question. We will archive your messages once we
have made our best effort to provide you with a complete and satisfactory
response. Some of our services such as our automated appointment selection and
prescription refill for Butterfly Hospitals generated prescriptions interact
directly with other Butterfly Hospitals data systems. Data about your
transaction may be stored in these systems, and available to people who test
and support these systems. When you use a service on the Websites or the App to
interact directly with Butterfly Hospitals health care professionals, some
information you provide may be documented in your medical record, and available
for us to guide your treatment as a patient.
O. Our Websites and the
App may include social media features, such as the Facebook, Twitter, etc.
buttons. These features may collect your IP address, which page you are
visiting on our site, and may set a cookie to enable the Feature to function
properly. Your interactions with these Features are governed by the privacy
statement of the company providing them.
P. If you are using the
Websites or App, with your permission, we will use the geo-location feature of
your mobile device or similar feature of the device you are using to access the
Websites. When you download and use the App, we automatically collect
information on the type of device you use, operating system version, and the
device identifier. Butterfly Hospitals and its Partners do not share your
location information with any other third party. You may opt out of location
based services on your mobile phone by changing the relevant/ applicable
setting at your device level.
Q. Butterfly Hospitals
does not collect information about the visitors of the Website from other
sources, such as public records or bodies, or private organisations, save and
except for the purposes of registration of the Users (the collection, usage, storage,
transmission and disclosure of which each User must agree to abide by the terms
of use in order for Butterfly Hospitals to effectively render the Services).
R. Butterfly Hospitals
has implemented best international market practices and security policies,
rules and technical measures to protect the personal data that it has under its
control from unauthorised access, improper use or disclosure, unauthorized
modification and unlawful destruction or accidental loss. However, for any data
loss or theft due to unauthorized access to the User’s electronic devices
through which the User avails the Services, Butterfly Hospitals or its Partners
shall not be held liable for any loss whatsoever incurred by the User.
S. Butterfly Hospitals
ensures that, Butterfly Hospitals and its partners implement reasonable
security practices and procedures that are commensurate with respect to the
information being collected and the nature of Butterfly Hospitals’s business.
The reasonable security practices and procedures implemented by Butterfly
Hospitals include but are not limited to: encrypting data when it is on the
move using industry standard practices, regularly changing production keys and
password, secure access to all production servers, performing regular security
updates on its servers and more.
T. Butterfly Hospitals
takes your right to privacy very seriously and other than as specifically
stated in this privacy Policy, will only disclose your personal information in
the event it is required to do so by law, rule, regulation, law enforcement
agency, governmental official, legal authority or similar requirements or when Butterfly
Hospitals, in its sole discretion, deems it necessary in order to protect its
rights or the rights of others, to prevent harm to persons or property, to
fight fraud and credit risk, or to enforce or apply the Terms of Use.
U. Butterfly Hospitals
may also disclose or transfer End-Users’ personal and other information
provided by the user, to a third party as part of reorganization or a sale of
the assets of Butterfly Hospitals or one or more division/s of Butterfly
Hospitals. Any third party to which Butterfly Hospitals transfers or sells its
assets to, will have the right to continue to use the personal and other
information that Users provide to Butterfly Hospitals, in accordance with the
Terms of Use.
V. To the extent
necessary to provide Users with the Services, Butterfly Hospitals may provide
their personal information to third party contractors who work on behalf of or
with Butterfly Hospitals to provide Users with such Services, to help Butterfly
Hospitals communicate with Users or to maintain the Website or App. Generally
these contractors do not have any independent right to share this information,
however certain contractors who provide services on the Website, including the
providers of online communications services, will have rights to use and
disclose the personal information collected in connection with the provision of
these Services in accordance with their own privacy policies.
4. CASUAL / ONE TIME
VISITORS:
a. No sensitive personal
data or information is automatically collected by Butterfly Hospitals from any
casual visitors of this website, who are merely perusing the site.
b. Nevertheless, certain provisions of this Privacy Policy are applicable to
even such casual visitors, and such casual visitors are also required to read
and understand the privacy statements set out herein, failing which they are
required to leave the Website immediately.
c. If you, as a casual visitor, have browsed any page of this Website prior to
reading the privacy statements set out herein, and you do not agree with them,
normally quitting the browser should ordinarily clear any temporary cookies
installed by Butterfly Hospitals. We, however, encourage you to use the “clear
cookies”
functionality of your browsers to ensure such clearing / deletion, as Butterfly
Hospitals cannot guarantee, predict or provide for the behaviour of the
equipment of all the visitors of the Website.
d. You are not a casual visitor if you have willingly submitted any personal
data or information to Butterfly Hospitals through any means, including email,
post or through the registration process on the Website or App. All such
visitors will be deemed to be, and will be treated as, Users for the purposes
of this Privacy Policy, and in which case, all the statements in this Privacy
Policy apply to such persons.
5. CONFIDENTIALITY AND
SECURITY
a. Your Personal
Information is maintained by Butterfly Hospitals in electronic form on its or
its employees’ and Partners’ equipment.
Such information may also be converted to physical form from time to time. Butterfly
Hospitals takes necessary precautions to protect your personal information both
online and off-line, and implements reasonable security practices and measures
including certain managerial, technical, operational and physical security
control measures that are commensurate with respect to the information being
collected and the nature of Butterfly Hospitals’s business.
b. No administrator at Butterfly Hospitals will have knowledge of your
password. It is important for you to protect against unauthorized access to
your password, your computer and your mobile phone or device. Be sure to log
off from the Website when finished. Butterfly Hospitals and its Partners do not
undertake any liability for any unauthorized use of your account and password.
If you suspect any unauthorized use of your account, you must immediately
notify Butterfly Hospitals by sending an email to Info@Butterflyhospitals.com. You shall be liable to
indemnify Butterfly Hospitals, its employees and Partners due to any loss
suffered by them due to such unauthorized use of your account and password.
c. Butterfly Hospitals makes all User information accessible to its employees
only on a need-to-know basis.
d. Part of the functionality of the Services is assisting the patients,
customers and other stakeholders (like doctors, labs, pharmacies, customer care
executives and others) to access information relating to them. Butterfly
Hospitals may, therefore, retain and submit all such records to the relevant
patients, their doctors or other stakeholders.
e. Notwithstanding the above, Butterfly Hospitals is not responsible for the
confidentiality, security or distribution of your personal information by our
Partners and third parties outside the scope of our agreement with such
Partners and third parties. Further, Butterfly Hospitals and its Partners shall
not be responsible for any breach of security or for any actions of any third
parties or events that are beyond the reasonable control of Butterfly Hospitals
and its Partners including, acts of government, computer hacking, unauthorised
access to computer data and storage device, computer crashes, breach of
security and encryption, poor quality of Internet service or telephone service
of the User etc.
6. CHANGES / AMENDMENTS
TO PRIVACY POLICY
Butterfly Hospitals may
update this Privacy Policy at any time, with or without advance notice. In the
event there are significant changes in the way Butterfly Hospitals treats
User’s personally identifiable information, or in the Privacy Policy itself, Butterfly
Hospitals will display a notice on the Website or send Users an email, as
provided for above, so that you may review the changed terms prior to
continuing to use the Services. If you object to any of the changes to our
terms, and you no longer wish to use the Services, you may contact Info@Butterflyhospitals.com to deactivate your
account. Unless stated otherwise, Butterfly Hospitals’s current Privacy Policy
applies to all information that Butterfly Hospitals has about You and Your
account.
If a User uses the Services or accesses the Website or uses the App after a
notice of changes has been sent to such User or published on the Website, such
User hereby provides his/her/its consent to the changed terms.
7. CHILDREN’S AND
MINOR’S PRIVACY
Butterfly Hospitals
strongly encourages parents and guardians to supervise the online activities of
their minor children and consider using parental control tools available from
online services and software manufacturers to help provide a child-friendly
online environment. These tools also can prevent minors from disclosing their
name, address, and other personally identifiable information online without
parental
permission. Although the Butterfly Hospitals Website, App and Services are not
intended for use by minors, Butterfly Hospitals respects the privacy of minors
who may inadvertently use the internet or the mobile application.
8. CONSENT TO THIS
POLICY
You acknowledge that
this Privacy Policy is a part of the Terms of Use of the Website and the other
Services, and you unconditionally agree that becoming a User of the Website,
the App and its Services signifies your assent to this Privacy Policy. Your
visit to the Website, use of the App and use of the Services is subject to this
Privacy Policy and the Terms of Use.
9. CONTACT INFORMATION
If you have questions
about this Privacy Policy or Butterfly Hospitals’s information collection, use
and disclosure practices, you may contact us at Info@Butterflyhospitals.com. We will respond within a
reasonable time to any requests, questions or concerns, which you may have
regarding our use of your personal information.
If you have any grievance with respect to our use of your information, you may
communicate such grievance to:
The Chief Data Officer,
Pillar No. 91 Attapur, Nehru Outer Ring Rd,
Hyderabad, Telangana 500028
Email: Info@Butterflyhospitals.com