Terms of Care & Guidelines
These guidelines define our clinical framework, admission procedures, visitor policies, and mutual commitments designed to ensure exceptional healthcare delivery, safety, and comfort across all Butterfly Hospitals centers.
1. Admission & Medical Consent
Documentation, identification, and informed medical agreement.
Informed General Consent: By registering for outpatient or inpatient care, the patient or their authorized legal guardian authorizes Butterfly Hospitals clinical staff and attending consultants to perform necessary diagnostic examinations, routine blood draws, vital monitoring, and standard medical interventions.
Special Procedures & Anesthesia: Elective surgical operations, normal delivery inductions, caesarean sections, epidural analgesia, and specialized neonatal interventions require a separately documented informed consent detailing prospective benefits, clinical alternatives, and surgical risks.
Identity Verification: In accordance with statutory norms, government-issued photo identification (Aadhaar, Passport, Driving License, or Voter ID) must be provided during inpatient admission alongside contact information for next of kin.
2. Emergency & Maternity Triage
Immediate life-saving stabilization without financial delay.
In critical obstetric emergencies, acute neonatal distress, or pediatric trauma, patient resuscitation and stabilization receive immediate medical priority without waiting for financial formalities or initial deposits.
Our 24/7 Emergency casualty desk, Level III NICU, PICU, and modular operation theatres operate round the clock 365 days a year with on-duty obstetricians, pediatricians, and anesthesiologists.
3. Billing & Cashless Hospitalization
Empanelled TPAs, corporate policies, and transparent estimates.
Cost Transparency: An estimated financial projection is provided prior to planned inpatient stays. Final billing reflects actual room category, medications administered, procedure supplies, and length of hospital stay.
Cashless Health Insurance: We partner with leading Third-Party Administrators (TPAs) and major health insurance providers. Patients seeking cashless claims must submit their policy documents, e-card, and government ID at the Insurance Helpdesk within 24 hours of emergency admission or 48 hours prior to planned procedures.
Non-Medical Expenses & Co-pays: Co-payments, non-payable medical items (as determined by the insurer's policy guidelines), and room tariff differentials remain the direct responsibility of the patient/guarantor upon discharge.
4. Visiting Hours & Infection Prevention
Safeguarding vulnerable newborns and recovering mothers.
Inpatient Visiting Hours: Daily from 10:00 AM – 12:00 PM and 5:00 PM – 7:00 PM. Only one attendant with a valid hospital pass is permitted to stay overnight in patient rooms.
NICU & PICU Visitor Protocol: To shield premature neonates and high-dependency pediatric patients from hospital-acquired infections, entry into the Level III NICU is strictly restricted to biological parents during designated kangaroo-care and feeding intervals.
Sanitization: Hand sanitization is mandatory upon entering clinical units. Visitors exhibiting cold, fever, cough, or infectious symptoms are kindly requested to avoid patient floors.
5. Zero Tolerance for Workplace Violence
A safe, respectful environment for medical caregivers and patients alike.
Butterfly Hospitals enforces a zero-tolerance policy against any physical aggression, verbal abuse, threats, or harassment directed at doctors, nurses, security personnel, or support staff. Under the Medicare Service Persons and Medicare Service Institutions (Prevention of Violence and Damage to Property) Act, such actions constitute cognizable and non-bailable legal offenses.